Keeping the Streak Alive

Since I don't know if I'll ever get back on-line today, I'm going to post even though I'm not sure it will go through. Comcast has been singularly unhelpful, telling me to unplug my computer, switch my ethernet cables around, turn off the modem, turn on the modem, jump up and down with one hand patting my head and the other rubbing my stomach, clean out my browser cache, unhook the cable from the modem, make sure the cable tv is still on (it is) and anything else the poor techs could think of, before offering to send out a tech to look at my cable (it'll only cost $50).

And, should I try to call them again, it only takes 20 minutes to navigate through their utterly useless phone menu which is apparently designed to make people hang up in frustration, then I have to wait another 40 minutes to get a tech who will simply put me through the same paces again.

I'm beginning to really hate Comcast. I'm paying way too much to have outages like this.

Update: Later in the afternoon, they added "Bothell" to the list of places having known connectivity problems. Well, duh. I told them that 12 hours ago. And now, as of about 9 pm, the problems seem to be fixed. This time.