Comcast Problems

So Comcast is having e-mail issues with MSN and Hotmail accounts, and has completely shut down all access to the server if you are sending to msn or hotmail. Which in and of itself is a pretty nasty situation. But to make matters even worse, they didn't bother to tell their customers about the problem, and when you get into their chat and ask what's going on, you get an "it's not our fault!" response instead of an explanation.

If Comcast were an actual "service" provider instead of just another money-grubbing provider, they would, at the very least, put up a notice in a prominent place on their homepage that says: "We are having e-mail problems with e-mails sent to msn and hotmail, we're trying to fix it, please bear with us." But they didn't bother to do that, and it took me some time to find the forums where people were asking about the problem and snotty Comcast "professionals" were busy saying "It's not our fault!" until somebody finally figured out the real problem and explained it.

See, I don't care whose fault it is. I was trying to send an e-mail and was getting a strange response from the server. All I wanted was somebody to tell me what was happening.

As a customer, when there is a problem with my internet service, I want to know two things. Number one: What is the problem and how will it affect me? In this case, they could have said what I suggested they put on their homepage above and I would have been satisfied. Number two: How long will it take to fix it? I still haven't got an answer on that one. Every other ISP I've used has had a spot for "Messages of the Day" that tell you if there are any outages or problems with the service. What's wrong with Comcast that they can't manage that minor effort?

This is not the first time I've said that Comcast sucks, and it probably won't be the last. You would think a company like that would at least have figured out the basics by now. But instead we get clueless support staff who are kept as nearly in the dark as the customers and are told to deny that anything is wrong. Last time they had a major outage in our area I was told flat-out by a support idiot that my service was fine. He wouldn't even check for me when I asked him to, or file a complaint... when I called again three hours later after tying every single trick in the book from my side to get it going again I was told, "Oh, there's an outage in your area, didn't you know?" GRRRRRRRRRRR.

So, if you use Comcast and cannot send your e-mail because of odd server messages, it's probably because msn and hotmail blacklisted comcast's server due to too much spam coming from it, so Comcast shut down all e-mail going to msn and hotmail in retaliation. But remember, it's not Comcast's fault!